Privacy Policy
Your privacy and the security of your personal information are important to us.
Penum Tech Limited
Privacy Policy
Effective Date: 29 August 2026
Your Privacy Matters
Penum Tech Limited respects your privacy and is committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains what information we collect, how we use it, how we protect it and the circumstances under which it may be shared.
Information Collection and Use
Penum Tech Limited is committed to protecting the information entrusted to us. We collect information from users at various points on our website in order to provide, maintain and improve our products and services.
We do not sell or rent your personal information to third parties. Information may only be shared where necessary to provide our services, process transactions, comply with applicable requirements or protect our legitimate interests.
Registration
To register a domain name, purchase services or access certain areas of our website, you may be required to complete a registration form.
Information collected may include your name, physical or postal address, email address, telephone number and other information necessary to provide the requested service.
Registration information is primarily used to create and manage your account, communicate with you and provide the products and services you have requested.
Orders and Payments
When you place an order with us, we collect information required to process your order, provide the requested service and communicate with you.
This may include your name, contact details, billing information and other information necessary to complete the transaction.
Where payment processing is handled by an external payment provider, payment information may be processed directly by that provider according to its own privacy and security policies.
Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand how visitors use our website and improve the overall user experience.
Cookies may also be used by certain third-party services integrated with our website.
You can configure your browser to refuse or restrict cookies. However, disabling cookies may affect the functionality of some areas of our website.
Log Files and Technical Information
Like many websites, we may collect technical information such as IP addresses, browser type, operating system, referring pages, access times and other website usage information.
This information may be used to analyse trends, administer our website, troubleshoot technical problems, improve security and understand general website usage.
Information Sharing
We may share personal information with trusted service providers where such information is necessary to deliver the services you have requested.
Service providers may include payment processors, domain registries, infrastructure providers, technical service providers and other partners involved in delivering our services.
Such parties are expected to use personal information only for the purposes for which it is provided and in accordance with their applicable obligations.
We may also disclose information where required by applicable law, regulation, legal process or to protect the rights, property or safety of Penum Tech Limited, our customers or others.
Third-Party Links
Our website may contain links to websites, applications or services operated by third parties.
We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.
Security
We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure or destruction.
Where appropriate, sensitive information transmitted through our website may be protected using SSL/TLS encryption.
Access to personal information within our organisation is limited to individuals who require the information to perform their responsibilities, including billing, administration, customer support and technical services.
Protecting Your Information
We continuously work to maintain appropriate technical and organisational safeguards for the information entrusted to us.
Communications and Special Offers
We may send customers confirmation messages, service-related communications and information necessary to manage their accounts and services.
From time to time, established customers may receive information about products, services, promotions or other relevant updates.
Where applicable, customers may request not to receive promotional communications by contacting our Sales or Support Department.
Site and Service Updates
We may send important service announcements relating to your account, hosting services, domain names, billing, security or other services you have requested.
These communications are considered necessary for the proper operation and administration of your services and therefore may not be promotional in nature.
Updating Personal Information
If your personal information changes, such as your address, telephone number or email address, we encourage you to update your account information so that our records remain accurate.
Where available, account information can be updated through the Penum Tech Client Area.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable requirements.
When changes are made, the updated Privacy Policy will be published on this page together with the applicable revision date.
We encourage you to review this page periodically so that you remain informed about how we collect, use and protect your information.
Questions About Your Privacy?
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.
P.O. Box 8504-00300,
Nairobi, Kenya
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